Returns & Exchanges
We want you to be completely satisfied with your purchase. Below is our policy for returns and exchanges.
Eligibility
Items purchased at full price or with a discount code are eligible for return or exchange. All items marked as Final Sale are not eligible for return, exchange, or cancellation. Please review your order carefully before completing your purchase.
Return & Exchange Windows
- Refunds: Returns for a refund must be initiated through our online portal within a specified number of days from your delivery date.
- Store Credit or Exchanges: Returns for store credit, or exchanges, must be initiated within a longer specified window from your delivery date.
- Please note that the “returnable until” date in our portal is the expiration date for your prepaid return label, not the deadline to start the return process. Your return must be scanned by the carrier before the label expires to be accepted.
How to Start a Return or Exchange
To begin a return or exchange, please use our online returns portal. We provide prepaid return shipping labels for your convenience.
- For customers within the United States, click here to start your return.
- For international customers, click here to start your return.
Conditions for Acceptance
For a return or exchange to be accepted, items must be:
- In new, unworn condition.
- Packaged in the original shoebox, which must be in its original condition.
- Include all original packing materials, dust bags, and tags.
Returns that show signs of wear, damage, or are in unsellable condition will be shipped back to the customer at their expense, and no refund or credit will be issued. We reserve the right to refuse any return that does not meet our condition requirements.
Fees
The original cost of shipping is non-refundable. All approved returns are subject to a handling fee, which will be deducted from your refund total. If an accepted return is missing the shoebox, requires cleaning, or the box is damaged, an additional materials fee per item will be deducted from the refund.
Processing Timelines
Please allow several business days for your return to be processed at our warehouse once we receive it. Refunds will then be issued to the original payment method. Store credit is issued via email as an e-gift card.
Exchange Policy
We offer free exchanges for orders shipped within the United States. To start an exchange, please use our online portal. We do not offer exchanges on international orders or on items that were originally received as an exchange.
International Returns
International customers are responsible for any return shipping costs, taxes, and duties, which will be deducted from the refund amount. We do not offer exchanges on international orders.
Shipping Protection
We strongly recommend opting for the Route shipping protection offered at checkout. This optional service covers lost, stolen, or damaged packages in transit. If you opted out of this protection, we are unable to provide a refund or replacement for orders lost or damaged during shipment.
For any further questions regarding our return or exchange process, please contact our customer service team for assistance.